How can I book a ride?Booking a ride with VIP LIVERY is a breeze. Utilize our website, enter your details, choose your vehicle, and confirm your reservation.
When do I receive my booking confirmation?You'll receive a confirmation of your booking immediately after completing the reservation process.
Which channels can I use to book, change, and cancel a ride?VIP LIVERY provides convenient options to book, change, or cancel a ride through our website, giving you control over your travel plans.
How do I add a voucher?If you have a voucher, simply enter the code during the booking process to apply the discount or promotion.
Where will the chauffeur meet me at airports?VIP LIVERY chauffeurs typically meet passengers at designated airport pickup points, ensuring a seamless transition from the terminal to the vehicle.
How many kilometers/miles are included in an hourly booking?Hourly bookings with VIP LIVERY often include a predetermined distance, and any additional mileage may be subject to extra charges.
What can I request in the "Special requests"/"Notes for the chauffeur" field?Use the special requests field to communicate any specific preferences or requirements, ensuring a personalized experience.
What is the reference code for?The reference code helps identify and track your reservation. Use it for any inquiries or communication related to your booking.
How does VIP LIVERY accommodate guests who require special assistance?VIP LIVERY is committed to providing accessible transportation. Please inform us of any special requirements during the booking process.
What if I have an assistive device?If you have an assistive device, inform VIP LIVERY during the booking process to ensure proper arrangements are made for your comfort.
How should I choose the pickup time at airports?Consider factors such as flight arrival time, baggage claim, and any potential delays when selecting your pickup time at airports.
Do I need to specify the arrival terminal for airport pickups?Yes, providing the arrival terminal helps VIP LIVERY chauffeurs locate you quickly and efficiently at the airport.
Where will the chauffeur meet me at train stations?VIP LIVERY chauffeurs typically meet passengers at designated pickup points within or near train stations.
I have an upcoming cruise with Silversea. How do I book my private chauffeur with VIP LIVERY?To book transportation for a cruise with Silversea, follow the standard booking process on the VIP LIVERY website, specifying cruise details as needed.
How can I contact my chauffeur?VIP LIVERY provides contact information for your chauffeur before the scheduled pickup time, allowing easy communication for any last-minute changes or coordination.
Does VIP LIVERY offer round trip bookings?Yes, VIP LIVERY provides the option for round trip bookings, allowing you to conveniently book transportation for the entire journey.
Why won't the system accept my phone number?Ensure that you enter your phone number in the correct format, including the country code, to successfully complete the booking process.
Do I need to account for different time zones when choosing my pickup time?Yes, when booking with VIP LIVERY across different time zones, be mindful of the time zone at the pickup location to schedule accurately.
Why won't the system accept my flight number?Double-check that you have entered the correct flight number, as accuracy is crucial for tracking and adjusting to any delays.
When I enter an address, why does it say it can't be found?If an address cannot be found, review the entered details or provide accurate location information, including landmarks or additional details.
